HR/Payroll/Benefits Support Administrator

Job Summary:

We are seeking an extremely detail-oriented HR/Payroll/Benefits Support Administrator with strong expertise in ADP to join our team. This role will support the administration of payroll, benefits, and HR processes, ensuring compliance, accuracy, and efficiency. Key emphasis on “support,” as this role will not actually be administering payroll or benefits – a team of ADP specialists will do that. But this role will serve as the primary point of contact for these processes and serve as the liaison between parties, including company leaders, ADP specialists, benefits brokers, and employees.

The ideal candidate will have experience working with ADP Workforce Now (HR, payroll, and other modules) and a strong understanding of U.S. HR policies, payroll regulations, and benefits administration.

Job Details:

• Work from Home
• Monday to Friday | 10 PM to 7 AM Philippine time
• *Following US Holidays

Key Responsibilities:

Payroll Support:

• Monitor our company payroll email address, respond to employees, and ensure all payroll items are captured and addressed timely.
• Support and respond to employee payroll matters using ADP specialists as business partners as consultants.
• Compile payroll items, adjustments, and special pay items and provide them to our ADP payroll specialist to process.
• Maintain and update employee payroll records, including special pay items and deductions.
• Reconcile payroll biweekly and review it for completeness and accuracy, ensuring compliance with federal, state, and local regulations.
• Assist in payroll audits and reconciliations.
• Address payroll discrepancies and resolve employee inquiries regarding compensation.

Benefits Support:

• Liaison with benefit providers, brokers, and ADP specialists regarding employee benefits programs, including health, dental, vision, 401(k), and other offerings.
• Reconcile benefit records to payroll deductions and financial records to ensure completeness and accuracy.

HR Support:

• Monitor our company HR email address, respond to employees, and ensure all HR-related matters are addressed timely.
• Maintain HR and employee records and ensure compliance with company policies and employment laws.
• Provide data reporting; generate HR and payroll reports as needed.
• Support new hire onboarding, including paperwork completion and HR system setup.
• Support processes surrounding employee terminations.
• Facilitate annual review cycles and other performance reviews on behalf of the company.
• Liaison with ADP specialists to ensure leaves of absences, FMLA, and workers' compensation cases are tracked and resolved by ADP.

Qualifications:

• 4+ years of experience in payroll, benefits, or HR administration.
• Expert working with ADP payroll/HR systems (Workforce Now and other ADP modules).
• Extremely high attention to detail and accuracy. Our company and employees rely on complete and accurate payroll records and data reporting.
• Strong analytical skills; ability to investigate and resolve discrepancies.
• Numbers-oriented.
• Prompt, clear, and concise communication.
• Knowledge and general understanding of U.S. federal and state labor laws, payroll tax regulations, and benefits compliance.
• Proficiency in Microsoft Excel.
• Ability to maintain confidentiality and handle sensitive employee information.

Preferred Qualifications:

• ADP certification or advanced training.
• HR or payroll-related certification (e.g., PHR, SHRM-CP, CPP).