Summary:

We are looking for a customer-focused and proactive individual to join our team as a C-level Executive Support Representative. In this role, you will be responsible for providing technical and product support to our customers via multiple channels, including email, chat, WhatsApp, and phone. You will work closely with internal and external teams to ensure timely resolution of customer inquiries and follow up with frustrated customers to understand root causes. Additionally, you will report customer feedback to create a feedback loop and compile weekly reports to share customer insights.

Job Details:

C-level Executive Support Representative
Permanent Work from Home
Shifting Schedule | 5-day work week | Shifts can include weekends on a rotational basis.

Possible Shifts: (You need to be flexible with any of the shifts below)

9 AM to 6 PM
1 PM to 10 PM
4 PM to 1 AM
1 AM to 10 AM

Responsibilities:

Handling inbound customer queries and providing technical and product support through various channels (email, chat, WhatsApp, phone)
Liaising with internal and external teams to drive customer resolution
Reporting customer inquiries to create a feedback loop (including bug reports, product feature requests, and process improvement suggestions)
Following up with frustrated customers to understand root causes and identify potential solutions
Compiling weekly reports to share customer insights with the team
Championing a specific topic within the team, such as communication, learning and development, or training

Qualifications:

Minimum of 2 years' experience in a customer-facing role, preferably with experience in customer success or sales
Strong communication skills and the ability to build relationships with C-level executives
Positive attitude and a desire to contribute to the success of a fast-growing startup
Excellent interpersonal skills and the ability to work well under pressure
Good time management skills and the ability to prioritize tasks effectively
Attention to detail
Critical Thinking