HR Business Partner

Job Summary:

The HR Business Partner helps in the overall people strategy of the business which are people champions and change managers. They are the strategic partner for the business who work closely with line managers in setting priorities, driving values, and delivering results.

Job Details:

• Eastwood Libis, QC
• Hybrid (Required onsite meeting once or twice a month, usually on a Thursday or during company events)
• Monday to Friday | 8:00 PM to 5:00 AM Philippine Time

Responsibilities:

• Provide strategic support to employees and clients by focusing on the workforce.
• Upskill employees by identifying training needs and offering programs aligned with business objectives in partnership with the Training and Quality team.
• Regularly review workforce plan in terms of the right size, cost, and agility.
• Where applicable design a succession plan for key talents to be developed to fill in critical roles.
• Empower leaders and immediate managers by coaching them and acting as consultants on all HR matters.
• Host a regular meeting with business leaders/employees and provide HR advice as needed.
• Keep an up-to-date knowledge of local employment laws and regulations, market practices, and industry standards.
• Act as an expert on the creation and implementation of HR processes and policies.
• Conduct day-to-day performance management.
• Help and advise team leads/operations managers/clients to deal with any organization, people, and change-related matters.
• Observe the workforce and assess how productivity can be increased to improve the overall performance of business.
• Partner with Recruitment and Training and Quality departments to implement innovative strategies to attract talents.
• Be up to date with compensation and benefits strategy, where applicable implement reward and recognition intervention to engage and inspire improving performance.
• Champion Sourcefit culture and become an essential contributor in creating an exceptional employee experience.
• Provide recommendations for culture-related initiatives between the client and Sourcefit.
• Execute HR interventions for employee wellness, talent management, engagement, and diversity and inclusion.
• Partner with management/client and employees in addressing conflicts to help maintain positive employee relations, working environment, and morale and prevent unwanted turnover.
• Provide significant support to the HR Director in transforming Sourcefit’s HR Department.

Other key responsibilities include:

• Onboarding of new joiners from a job offer, new hire orientation, and client coordination.
• Schedule and conduct regular 30-60-90-day meetings with employees.
• Facilitate evaluation of performance and staff movement.
• Be the point of contact for staff and assigned accounts.
• Responsible for employee relations and compliance for assigned accounts.
• Manage employee disputes, performance improvement plan and cases.

Job Skills & Qualifications:

• Bachelor's Degree in Psychology or any related field.
• At least 5 years experience in HR Business Partnering with at least 2 years experience in the BPO industry.
• Expertise in employee relations.