Position Summary:

As an Optometric Prescription Specialist, you will play a pivotal role in ensuring the accurate interpretation and effective utilization of optical prescriptions. Your responsibilities encompass analyzing a wide array of prescriptions, and offering concise feedback, and solutions.

Job Summary:

  • Work from home
  • Monday to Friday | 10 PM to 7 AM Manila Time

Responsibilities:

  • Analyze and interpret a wide range of optical prescriptions, providing clear and concise feedback.
  • Provide expert advice and support to non-clinical staff on matters related to optometry and prescriptions.
  • Stay updated on the latest trends and standards in optometry to ensure the highest level of service quality.
  • Liaise with clients to clarify prescription details when necessary, ensuring a high level of customer service.
  • Maintain patient confidentiality and adhere to all HIPAA regulations while handling sensitive information.
  • Collaborate with global teams across various time zones, utilizing digital communication tools effectively.

Qualifications:

  • Doctor of Optometry (O.D.) degree from an accredited optometry program.
  • Valid state license to practice optometry.
  • Minimum of 2 years of experience in a clinical setting, with substantial exposure to reading and interpreting prescriptions.
  • Proficient in the use of digital communication tools and comfortable working in a remote environment.
  • Strong organizational and project management skills to handle training program development.
  • Ability to work independently with minimal supervision and collaborate effectively with a remote team.
  • Exceptional communication and interpersonal skills, with an emphasis on educating non-clinical staff.
  • Previous experience in a BPO setting is advantageous but not required.
  • Customer Service experience is a must