Position Summary:
We are seeking a dedicated and enthusiastic Telesales Inbound Agent to join our team. The ideal candidate will have a passion for the automotive industry and a knack for sales, helping customers navigate through their buying process with ease. This role involves taking inbound calls, providing live support, and assisting customers who need help ordering online. The successful candidate will be skilled in selecting and proposing the right offerings from our catalog, confidently arguing and selling the propositions, and closing orders while maintaining a trustful environment.
Job Details:
- Work from Home
- Monday to Friday | 5 PM to 2 AM Manila Time
- *Following UK Holidays
Responsibilities:
- Customer Support: Take inbound calls and provide live support to customers who need assistance with their online orders or the buying process.
- Product Selection: Identify and propose the appropriate products from our catalog to meet customer needs.
- Sales and Persuasion: Effectively argue and sell the proposition by discussing market prices, competitor prices, garage prices, and product quality.
- Order Management: Close the orders ensuring the customer feels confident and satisfied with their purchase.
- Payment Processing: Take payment details and accurately enter them into the payment system.
Qualifications:
- Proven B2C sales experience, preferably in the car spare parts industry or related field.
- Ability to understand and address customer needs and concerns.
- Excellent verbal communication skills to interact effectively with customers.
- Experience in car spare parts sales or a strong interest in the automotive industry, facilitating easier discussion and sales of car spare parts.
- A customer-focused mindset with a strong ability to build trust and maintain customer relationships.