Job Summary:
As a Customer Service Representative, you will be responsible for providing support to our client's customers. The support will be provided through various channels such as phone calls, email, and chat. You are expected to provide the best-in-class customer service and ensure the customers are fully satisfied.
Job Details:
- Customer Service Representative
- Bridgetowne, QC (Work from home until further notice)
- Shift: The Shift will follow a 4x12 schedule. The Support provided by the client is 24x7, and we are looking for people who are very flexible when it comes to the shift.
Responsibilities:
- Respond to customer queries via phone, email, or chat.
- File/create tickets on customer interactions
- Familiarize yourself with products and services offered by the client
- Record all customer interactions
- Escalate issues to another department as needed
- Ensure Customer satisfaction and provide professional customer support We are not expecting huge traffic of incoming calls at the start, so you may be tasked to do the following during downtime:
- Annotation-Some basic QA task
Qualifications:
- At least 2 years’ experience in a customer service role
- Excellent English communication skills
- Experience with Zendesk (Nice to have)
- Amenable to working any shift including weekends
- Good phone etiquette