Summary:
We are seeking a highly motivated and detail-oriented Account Specialist to join our team. The ideal candidate will have excellent communication and problem-solving skills, as well as a strong background in customer service. The Account Specialist will be responsible for managing customer relationships, processing web orders, and assisting with product SKU creation and maintenance. If you are a team player with the ability to work in a fast-paced, constantly changing environment, we want to hear from you.
About the account:
This client specializes in providing creative solutions to enhance brands and is dedicated to helping businesses achieve their branding goals. They offer customized services for branding, apparel, uniforms, and promotional products that are tailored to meet the unique needs of each client. In addition, they provide enterprise recognition systems designed to motivate and incentivize employees for their performance and achievements.
Their team is made up of experienced marketing professionals who are committed to delivering top-quality products and business systems for every brand. The company values building long-term relationships with its clients based on trust, integrity, and hard work.
Job Details:
Account Specialist
- Work from home
- Monday to Friday | 9 PM to 6 AM Manila Time
- *Following US Holidays
Responsibilities:
- Manage customer service ticketing system.
- Ensure timely resolution to customer service requests.
- Complete other customer support duties when needed.
- Process web orders
- Communicate with fulfillment department to resolve order issues tied to fulfillment/shipping/delivery.
- Assist with new product SKU creation on multiple platforms.
- Perform data entry to support cross functional programs.
- SKU creation and maintenance for online platform
- Run monthly reports and provide to Sales team to support business analysis.
- Manage online returns process.
Qualifications:
- At least 3 years’ experience in a Customer Service role
- Knowledge of Excel to assist with formatting and maintenance of data.
- Excellent written and verbal communication skills.
- Ability to analyze issues and solve problems.
- Ability to communicate in a positive manner.
- Ability to engage, foster and support a team atmosphere.
- Must be able to work in a constantly changing environment; flexible and adaptable to change.
- Exceptional attention to detail and time management skills.
- Must be able to learn new software applications quickly.
- Ability to work independently with minimal supervision.