Job Summary:
We're hiring a Medical Billing Agent! If you enjoy customer service, managing account balances, and staying organized, this role is for you.
RESPONSIBILITIES:
- Provide quality customer service in the collection of outstanding account balances.
- Document all collection activities and maintain organized records.
- Respond to correspondence and verbal inquiries promptly.
- Adhere to policies, procedures, and regulations applicable to the role.
- Maintain acceptable levels of productivity for assigned accounts.
- Utilize processes and client systems effectively.
- Create reasonable payment plans for patients or responsible parties.
- Communicate operational issues to supervisors, including client and PFS needs.
- Respond to and follow up on all inquiries.
KNOWLEDGE, SKILLS, ABILITIES:
- Effective verbal and interpersonal skills.
- Proficient in phone etiquette and soft skills.
- Strong critical thinking and investigative skills.
- Bilingual in Spanish and English (both verbal and written communication).
- Solid computer skills.
- Familiarity with reading and understanding medical claims.
- Ability to assess problems and determine the proper course of action.
- Professional demeanor and attitude.
- Detail-oriented with a commitment to excellence.
EDUCATION/EXPERIENCE:
- High School Diploma.
- 1+ year of credit/collections or customer service experience.
- Alternatively, 1+ year of university coursework.
Join our team and contribute to providing high-quality healthcare services. We look forward to welcoming dedicated professionals to fill these rewarding positions.