Job Summary:
We are currently seeking a professional, organized, and personable Medical Receptionist to join our healthcare team. The Medical Receptionist will be responsible for scheduling patient appointments, verifying insurance coverage, and providing basic customer service to ensure a smooth and efficient experience for our patients. The ideal candidate will have strong communication skills, a detail-oriented mindset, and a commitment to upholding the highest standards of patient care.
Job Details:
- Work from home
- Possible Shifts:
Monday to Friday | 9 PM to 6 AM Manila Time
Monday to Friday | 10 PM to 7 AM Manila Time
- *Following US Holidays
Responsibilities:
• Schedule patient appointments:
- Manage and maintain appointment calendars for physicians and other medical staff.
- Accurately schedule appointments for patients and guide patients throughout to ensure they have completed all necessary items prior to arriving to the dental offices.
- Confirm appointments and send reminders to patients as necessary.
- Reschedule appointments and communicate changes with patients and medical staff.
• Verify insurance coverage:
- Obtain and review insurance information from patients or their representatives.
- Validate insurance eligibility and coverage for appointments and procedures.
- Coordinate with insurance providers to resolve any discrepancies or issues.
- Update and maintain accurate patient records in the electronic health record system.
• Provide basic customer service:
- Address patient inquiries and concerns in a professional and courteous manner.
- De-escalate situations involving dissatisfied customers, offering patient assistance and support.
- Handle sensitive and confidential patient information with discretion and in compliance with HIPAA regulations.
• General administrative tasks:
- Answer phone calls and emails, providing information and assistance as needed.
- Perform clerical tasks, including filing, data entry, and managing patient records.
- Collect co-payments and process payments from patients as required.
- Assist with various administrative tasks and projects as needed.
Qualifications:
• High school diploma or equivalent required; additional education or training in healthcare administration and/or associate degree preferred.
• At least 2 years of experience in a medical receptionist, administrative, or customer service role in a healthcare setting. Prior experience in dental office administration and insurance verification is strongly preferred.
• Knowledge of medical terminology, insurance, and healthcare processes is preferred.
• Proficiency in Microsoft Office Suite and electronic health record systems.
• Excellent communication and interpersonal skills.
• Excellent problem-solving skills.
• Strong organizational and time-management abilities.
• Ability to multitask and prioritize tasks effectively.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Detail-oriented and able to maintain accurate patient records.
• A professional and compassionate demeanor with a commitment to providing excellent patient care.