Position Summary:
Reporting to the Associate Director, of Benefits, the person in this role supports the overall benefits function to ensure efficient administration and facilitates strong cross-functional collaboration between the benefits business function, the Enterprise Application Services (EAS) group, and other internal vendors to help ensure data integrity and reporting needs are effectively met.
As an integral part of the AlerisLife benefits team, this role also provides general customer service to employees and Five Star communities to ensure timely and accurate resolution of a variety of employee and vendor-related questions and overall efficient plan administration.
Job Details:
- Benefits Specialist
- Work-from-home
- 9 PM to 6 AM Manila Time | Monday to Friday
Responsibilities:
- Provide customer-oriented and responsive service to AlerisLife’s internal HR partners and team members to address a wide variety of benefits-related questions including but not limited to plan design, eligibility, and claims-related issues.
- Approve benefit changes and collaborate closely with the payroll team to address and resolve team member inquiries related to benefit deductions and payments.
- In close partnership with the technical team, help with open enrollment end user testing efforts and documentation of Workday processes.
- Provide guidance and support to internal users on Workday end-user functionality.
- Assist with the development and distribution of communication tools and resources necessary to support local communities in educating employees regarding their employee benefits package.
- Run various reports to identify any benefits-related data integrity issues that require clean-up or resolution.
- Prepare and submit evidence of Insurability forms to the life insurance vendor.
- Prepare benefit letter and provide Cobra administration support.
- Ensure compliance with applicable government regulations.
- Assist with additional tasks as required.
Qualifications:
- Bachelor's degree
- 3-5 years’ prior experience with US employee benefits administration, support, and service.
- Excellent communication and interpersonal skills with the ability to interface with a variety of internal customers.
- Expert analytical skills and attention to detail.
- Strong Excel skills with the ability to combine and manipulate large data sets required, as well as the ability to utilize MS Word, and PowerPoint.
- Collaborative team player.
- Exposure to the Workday is a plus
- Familiarity with pertinent federal and state regulations affecting employee benefit programs, including ACA, ERISA, COBRA, FMLA, ADA, and SECTION 125.