Position Summary:
The Virtual Assistant plays a crucial role in ensuring smooth operations and maintaining efficiency in the office. This position requires someone who is dependable, detail-oriented, and capable of handling multiple tasks simultaneously. As the backbone of the office, you will provide essential support, contributing to seamless customer service and strong internal and external relationships. Your work will include a variety of general office tasks, customer service responsibilities, and collaboration with team members to achieve shared goals.
Job Details:
- Work from Home
- Monday to Friday | 11:30 PM to 8:30 AM Manila Time
Responsibilities:
- Handle general office duties such as answering multi-line phones, managing e-faxes, and performing clerical tasks.
- Provide prompt, accurate, and friendly customer service to both internal and external clients.
- Maintain positive relationships with clients, insurance companies, and other stakeholders to ensure business continuity.
- Communicate clearly and professionally via email and phone, addressing inquiries and resolving issues.
- Support the team in achieving goals and meeting deadlines by efficiently managing your workload and assisting where needed.
- Perform other duties as assigned to support office functions and business objectives.
Qualifications:
- Ethical, honest, and reliable with a strong work ethic.
- Dependable and punctual with a track record of being responsible and accountable.
- Quick learner, capable of adapting to new tasks and technologies.
- Proficient in clerical and computer skills, comfortable with technology such as Google Workspace (Google Docs, email management, etc.).
- Detail-oriented with excellent organizational skills, able to prioritize tasks effectively.
- Ability to provide cheerful and friendly customer service, with strong communication skills in English, both written and verbal.
- Team player who can collaborate with colleagues to achieve team goals and objectives.