Position Summary
The client is a dynamic and customer-focused business dedicated to delivering exceptional products and services. They pride themselves on providing top-notch customer support and are looking for a talented Customer Service Representative to join their team.
Job Details:
- Work Onsite - Bridgetowne, QC
- Monday to Friday | 5:00 am to 2pm Manila Time
- *Following New Zealand Holidays
Responsibilities:
- Respond to customer inquiries via phone, email, and Facebook in a professional and friendly manner.
- Provide accurate and timely information and assist with product inquiries, tracking, returns, refunds, and ensuring a seamless experience.
- Resolve customer complaints and issues efficiently and effectively, aiming for first-call resolution.
- Document customer interactions and maintain accurate records of customer information.
- Collaborate with other departments to address customer concerns and facilitate issue resolution.
- Identify and report product or service quality issues to the appropriate teams.
- Stay up to date with product knowledge.
- Meet or exceed performance targets, including response times and customer satisfaction ratings.
- Continuously seek opportunities for process improvement and customer service enhancement.
- Handle special projects and tasks as assigned by the Customer Service Manager.
Qualifications:
- High school diploma or equivalent (associate's or bachelor's degree is a plus).
- Previous customer service experience is essential.
- Experience with Australian or New Zealand processes is a strong advantage for this role.
- Exceptional communication skills, both written and verbal.
- Strong problem-solving abilities and attention to detail.
- Ability to remain calm and professional under pressure.
- Proficient in using customer service software and tools.
- Familiarity with the products or services offered by the company.
- Positive attitude and a commitment to delivering outstanding customer service.