Customer Service Representative

Position Summary:

We are seeking a highly organized and responsible Customer Service Representative to join our team. In this position, you will handle inbound calls, provide necessary assistance to prospective tenants, manage communications via our CRM, and schedule appointments with our team of agents. You will also be responsible for providing accurate information about our properties, documenting potential tenant details, coordinating with our property staff, and handling corporate line calls.

Job Details:

• Work from home
• Possible Shifts:
  • Monday to Friday | 9 PM to 6 AM Manila Time
  • Monday to Friday | 10 PM to 7 AM Manila Time
• *Following US Holidays

Responsibilities:

• Handle inbound calls: Attend to calls coming from various properties, especially those that the site staff are unable to address. Ensure clear and effective communication to resolve issues or provide necessary information.
• Respond to inquiries: Provide prompt responses to inquiries from individuals looking to rent an apartment. Offer necessary information and assistance to facilitate their decision-making process.
• Manage communications: Use our Customer Relationship Management (CRM) system to manage emails and text messages. Respond to potential tenants in a timely and professional manner to address their concerns or inquiries.
• Schedule appointments: Coordinate with our team of agents to schedule appointments and follow-ups at the specific building the potential tenant is interested in. Ensure a smooth and efficient appointment process.
• Provide property information: Offer accurate and comprehensive information about our properties. Guide potential tenants to our website for more detailed information.
• Document tenant details: Capture and record contact information and other relevant details of potential tenants in the CRM and Dial Pad dashboards. Maintain updated and accurate records for easy reference and follow-ups.
• Coordinate with property staff: Work closely with our US-based staff at various properties to procure more leads and accelerate rentals. Facilitate inter-departmental communication and coordination for optimal results.
• Handle corporate line calls: Answer corporate line calls, recording messages and forwarding them to the relevant individuals via Dial Pad or Outlook. Ensure clear and timely communication within the organization.

Qualifications

• At least 3 years of experience in a Customer Service role
• Experience in the real estate industry is a HUGE PLUS
• Proficiency in using CRM systems and other communication tools like Dial Pad and Outlook.
• Exceptional communication skills, both written and verbal.
• Strong organizational and multi-tasking skills.
• Ability to work in a fast-paced environment and handle pressure.
• Excellent problem-solving abilities and a customer-centric approach.
• Exceptional interpersonal skills with a knack for building relationships.
• Proactive and self-motivated, with a strong work ethic and drive for results.
• Demonstrated ability to handle sensitive information with discretion and maintain confidentiality.
• Proficient in Microsoft Office Suite, including Word, Excel, and PowerPoint.