Position Summary:
We are seeking a dedicated HR Customer Service Specialist fluent in English and Mandarin. In this role, you will act as the primary point of contact for employees regarding HR-related inquiries and assist in providing a seamless user experience with our new HRIS system, Workday. This position is ideal for someone with a strong customer service background who is eager to contribute to HR processes.
Job Details:
- On-site (Eastwood Libis, QC)
- Monday to Friday | 9 AM to 6 PM
- *Holidays TBD
Key Responsibilities:
- Employee Support: Promptly and effectively resolve employee and manager inquiries about HR policies, benefits, payroll, and other HR-related matters.
- Exceptional Service: Deliver outstanding customer service to ensure a positive experience for all internal customers.
- HR Transactions: Efficiently manage HR processes such as onboarding, offboarding, transfers, promotions, and updates to personal information.
- Guidance: Assist employees in navigating HR processes, procedures, and self-service tools within Workday.
- System Assistance: Help troubleshoot basic HR system issues, including password resets and login assistance.
- Data Management: Maintain accurate and up-to-date employee records in HR systems and databases.
- Program Coordination: Support the administration of various HR programs and benefits, including enrollment and employee communication.
- Resource Development: Contribute to creating knowledge base articles and decision-making tools related to HR processes and policies.
- Collaboration: Work closely with HR teams to ensure efficient HR operations and a cohesive employee experience.
Qualifications:
- Language Skills: Bilingual proficiency in English and Mandarin.
- Customer Service Experience: Minimum of 3 years in a customer service role.
- Interpersonal Skills: Excellent communication and interpersonal abilities.
- Attention to Detail: Strong focus on accuracy and confidentiality.
- Problem-Solving: Self-starter with effective time management and problem-solving skills.
- Nice to Have:
- Exposure to HR functions or processes.
- Experience with HRIS systems like Workday.