HR Business Partners help in the overall people strategy of the business whose are people champion and change managers. They are a strategic partner for the business who works closely with line managers in setting priorities, driving values, and delivering results.
Job Details:
- Eastwood Libis, QC (Hybrid – one day per week at our Eastwood Office)
- Monday to Friday | 8:00 PM to 5:00 AM
Responsibilities:
- Provide strategic support to employees and client by focusing on the workforce.
- Upskill employees by identifying training needs and offering programs aligned with business objectives in partnership with Training and Quality team.
- Regularly review workforce plan in terms of right size, cost, and agility.
- Where applicable design a succession plan for key talents to be developed fill in critical roles.
- Empower leaders and immediate managers by coaching them and acting as consultant on all HR matters.
- Host a regular meeting with business leaders/employees and provide HR advice as needed.
- Keep an up-to-date knowledge on local employment laws and regulations, market practices and industry standards.
- Act as experts on creation and implementation of HR processes and policies.
- Conduct day to day performance management.
- Help and advice team leads/operations managers/clients to deal with any organization, people and change related matters.
- Observe workforce and assess how productivity can be increased to improve overall performance of business.
- Partner with Recruitment and Training and Quality departments to implement innovative strategies to attract talents.
- Be up to date with compensation and benefits strategy, where applicable implement reward and recognition intervention to engage and inspire improving performance.
- Champion Sourcefit culture and become an essential contributor in creating a exceptional employee experience.
- Provide recommendations for culture related initiatives between client and Sourcefit.
- Execute HR interventions for employee wellness, talent management, engagement and diversity and inclusion.
- Partner with management/client and employees in addressing conflicts to help maintain a positive employee relations, working environment, morale and prevent unwanted turnover.
- Provide significant support to Senior HR Manager in transforming Sourcefit’s HR Department.
Other key responsibilities include:
- Onboarding of new joiners from job offer, new hire orientation and client coordination.
- Schedule and conduct regular 30-60-90 day meeting with employee.
- Facilitate evaluation of performance and staff movement.
- Be the point of contact for staff and assigned accounts.
- Responsible for employee relations and compliance for assigned accounts.
- Manage employee disputes, performance improvement plan and cases.
Job Skills & Qualifications
- Bachelors Degree in Psychology or any related field.
- At least 5 years experience in HR Business Partnering with at least 2 years experience in BPO industry.
- Expertise in employee relations.