Position Summary:
We are looking for an experienced HR Specialist fluent in English and Mandarin to join our dynamic HR team. You will be instrumental in providing exceptional HR services and ensuring a seamless experience with our HRIS system, Workday. This role is ideal for a full-fledged HR professional with a strong background in HR processes and a passion for excellent customer service.
Job Details:
- On-site (Eastwood Libis, QC)
- Monday to Friday | 9 AM to 6 PM
- *Holidays TBD
Key Responsibilities:
- Inquiry Resolution: Address and resolve employee and manager inquiries related to HR policies, programs, benefits, payroll, and other HR matters promptly.
- Customer Experience: Deliver exceptional customer service to foster a positive experience for all employees.
- HR Operations: Manage and process HR transactions including onboarding, offboarding, transfers, promotions, and updates to employee information.
- Employee Guidance: Provide expert guidance on HR processes, procedures, and the use of self-service tools within Workday.
- Data Management: Ensure accurate and up-to-date maintenance of employee data in HR systems and databases.
- Technical Support: Assist employees with troubleshooting issues related to the HRIS system.
- Program Administration: Coordinate HR programs and benefits administration, including enrollment and vendor coordination.
- Knowledge Development: Lead the creation of knowledge management resources and decision-making tools regarding HR transactions and policies.
- Process Improvement: Collaborate with HR leaders to define and refine processes and procedures for HR administrative functions.
- Team Collaboration: Work closely with HR Business Partners and Centers of Excellence to ensure streamlined HR operations.
Qualifications:
- Education: Bachelor’s degree in business, Human Resources, or a related field.
- Experience: Minimum of 5 years in an HR role with a comprehensive understanding of HR policies and practices.
- Language Skills: Bilingual proficiency in English and Mandarin.
- HRIS Knowledge: Preferably experienced with Workday or similar HRIS systems.
- Customer Service Skills: Strong ability to communicate effectively and provide solutions to internal customers.
- Attention to Detail: High level of accuracy and commitment to confidentiality.
- Interpersonal Skills: Excellent people skills with a positive and supportive approach.
- Problem-Solving: Proactive and able to manage time, priorities, and escalations effectively.
- Nice to Have:
- Experience in a shared services environment.