Network Security Engineer

Job Overview:

We are seeking a highly skilled Network Security Engineer specializing in Palo Alto firewalls to join our team. The ideal candidate will work with a full-service Managed Security Service Provider (MSSP) supporting the networking and cybersecurity needs of our global clients. This role involves handling tickets primarily related to Palo Alto firewalls, routing issues, and ISP outages while maintaining a focus on security policies.

Job Details:

• Monday to Friday, 6PM to 3AM EST
• Work from home

Responsibilities:

• Firewall Management and Security Operations:
  • Manage and maintain Palo Alto firewalls, including configuration, monitoring, and troubleshooting.
  • Leverage Panorama for centralized firewall management across multiple client environments.
  • Handle Prisma Access-related tasks as part of broader firewall management responsibilities.
  • Assist with security policy configuration and address break-fix issues.
• Network Troubleshooting:
  • Provide Level 1 and Level 2 support for networking issues, focusing on routing, switching, and connectivity.
  • Respond to ISP outages and coordinate with US-based ISPs for ticketing and issue resolution.
  • Use basic CCNA-level knowledge to handle Layer 2 networking tasks, including switch troubleshooting and MAC address tracing.
• Documentation and Continuous Improvement:
  • Review and update technical documentation during periods of low ticket volume.
  • Provide feedback and suggestions for improving internal processes and client support strategies.

Qualifications:

• Experience: Minimum of 3 years of experience in a similar network security role, preferably in an MSSP environment.
• Palo Alto Expertise: Extensive experience with Palo Alto firewalls, including advanced configuration and troubleshooting.
• Panorama Knowledge: Familiarity with centralized management using Panorama; training can be provided for strong Palo Alto candidates without Panorama experience.
• Networking Skills: CCNA-level proficiency in networking, focusing on Layer 2 troubleshooting and basic switching.
• ConnectWise (Nice to Have): Experience using ConnectWise for ticketing and incident management.
• Nilear (Preferred): Familiarity with Nilear for workflow automation within ConnectWise.
• Checkpoint (Nice to Have): Experience with Checkpoint firewalls is beneficial but not essential.
• MSSP Experience (Nice to Have): Prior experience working in a Managed Security Service Provider (MSSP) environment is a plus.