Position Summary:
We are seeking a highly organized and proactive Customer Service Agent & Account Clerk to join our dynamic team. The ideal candidate will possess exceptional customer service skills, fluent English speaking and clear communication abilities, and a high level of organizational expertise. This role involves close collaboration with our support, admin, and accounts teams, ensuring seamless service delivery and client satisfaction.
Job Details:
- Work from Home
- Monday to Friday | 7 AM to 4 PM Manila Time
Responsibilities:
Customer Support:
- Answer incoming calls and create support tickets.
- Allocate tickets to appropriate teams and follow up on resolutions.
- Handle consumable orders from clients efficiently and accurately.
- Develop a deep understanding of our clients to provide tailored support and solutions.
Accounts and Administration:
- Collaborate with the accounts team to chase overdue client payments.
- Process purchase orders (PO) and receive stock as needed.
- Utilize QuickBooks for various accounting tasks and record-keeping.
Logistics Coordination:
- Coordinate with logistics companies to arrange the freighting of consumables.
- Ensure timely and accurate delivery of goods to clients.
Team Collaboration:
- Work closely with the support, admin, and accounts teams to ensure smooth operations.
- Provide administrative support as requested to facilitate overall team efficiency.
System Utilization:
- Leverage the Auto Task PSA system for ticket management and workflow optimization.
Qualifications:
- Proven track record of delivering exceptional customer service.
- Strong organizational skills with an ability to manage multiple tasks efficiently.
- Fluent in English with excellent verbal and written communication skills.
- Experience with the Auto Task PSA system is highly desirable.
- Familiarity with QuickBooks or similar accounting software is desirable.
- Ability to work independently and as part of a team.
- Detail-oriented with a focus on accuracy and thoroughness.
- Proactive approach to problem-solving and client management.