Position Summary:

We are seeking a highly organized and proactive Customer Service Agent & Account Clerk to join our dynamic team. The ideal candidate will possess exceptional customer service skills, fluent English speaking and clear communication abilities, and a high level of organizational expertise. This role involves close collaboration with our support, admin, and accounts teams, ensuring seamless service delivery and client satisfaction.

Job Details:

  • Work from Home
  • Monday to Friday | 7 AM to 4 PM Manila Time

Responsibilities:

Customer Support:

  • Answer incoming calls and create support tickets.
  • Allocate tickets to appropriate teams and follow up on resolutions.
  • Handle consumable orders from clients efficiently and accurately.
  • Develop a deep understanding of our clients to provide tailored support and solutions.

Accounts and Administration:

  • Collaborate with the accounts team to chase overdue client payments.
  • Process purchase orders (PO) and receive stock as needed.
  • Utilize QuickBooks for various accounting tasks and record-keeping.

Logistics Coordination:

  • Coordinate with logistics companies to arrange the freighting of consumables.
  • Ensure timely and accurate delivery of goods to clients.

Team Collaboration:

  • Work closely with the support, admin, and accounts teams to ensure smooth operations.
  • Provide administrative support as requested to facilitate overall team efficiency.

System Utilization:

  • Leverage the Auto Task PSA system for ticket management and workflow optimization.

Qualifications:

  • Proven track record of delivering exceptional customer service.
  • Strong organizational skills with an ability to manage multiple tasks efficiently.
  • Fluent in English with excellent verbal and written communication skills.
  • Experience with the Auto Task PSA system is highly desirable.
  • Familiarity with QuickBooks or similar accounting software is desirable.
  • Ability to work independently and as part of a team.
  • Detail-oriented with a focus on accuracy and thoroughness.
  • Proactive approach to problem-solving and client management.